- Student and Client Service: Provide exceptional service for inquiries related to incoming college-level domestic and international transcripts, and enrollment and student records cases.
- Point of Contact: Act as the main liaison for students and campus partners on matters related to incoming college-level domestic and international transcripts. Support the registration, residency, and transcripts team in maintaining high service standards.
- Case Support: Handle incoming transcripts and enrollment and student records cases. This includes reviewing exception forms for undergraduate enrollment in graduate courses, credit by exam, graduate advanced status, and language proficiency. Provide support for advanced placement test credit applicability and verification letters. Assist with escalated cases and questions from student workers and unit specialists.
- Best Practices Implementation: Assist with the coordination of best practices related to processing domestic and international transcripts. This includes collaborating with campus partners, training, documentation, and understanding industry standards.
- Record Preparation and Scanning: Prepare and scan domestic and international transcripts and various other records. Index transcript data and verify accuracy. File and store daily records for a quality assurance period.
- Additional Duties: Perform other duties as assigned.

Knowledge Skills and Abilities:

• Excellent attention to detail
• Excellent communication and writing skills
• Ability to work well in teams and groups
• Ability to work with minimal supervision
• Ability to be adaptable
• Experience with Microsoft Windows and Office software
• Demonstrated commitment to diversity, equity, and inclusion in the workplace